We’re so happy to have you here! Welcome to our mini-guide. We’re dedicated to helping you in the best possible way, and we hope our FAQ section can assist you. Thank you for being kind, considerate, and compassionate—remember, we are real people, not robots! 😊
Please avoid sending multiple emails, as this will push you to the end of our queue!

During sale and Holidays we have longer response time. We reply as fast as possible :) 

1. Can I cancel or change my order? Can I change my address?
Unfortunately, once an order has been confirmed, it cannot be cancelled or changed. Due to our high volume of orders, the system processes them automatically. If you need to make changes, please return your order and place a new one.

2. I forgot to use my discount code. What can I do?
If the discount code is still active and valid, our support team can apply it to your order after purchase. Please reach out to us at hello@aimn.com for instructions. Do not place a new order, as we cannot cancel previous orders.

3. How do I track my package? Has it been shipped yet?
We’re currently experiencing a busy period, but rest assured, we’re working hard to get your order to you as quickly as possible. You will receive an update once your order is packed, and you can track it via the tracking link provided.

4. What is the return policy?
For more details, refer to our returns section.
Please note that our return policies differ depending on whether you’ve placed your order from Australia or New Zealand. If you’ve ordered from Australia, please follow the return instructions for Australian orders. Similarly, if you’ve ordered from New Zealand, please refer to the New Zealand return policy.

5. If you have any other questions, feel free to send us an email at hello@aimn.com

We’re here to help! If you can’t find the answer to your question in our FAQ or need further assistance, don’t hesitate to reach out to us. Our team is ready to provide you with the support you need. Just send an email to hello@aimn.com, and we will get back to you as soon as possible. Please remember to include your order number or any relevant details to help us assist you more quickly.

Thank you for your understanding and patience!