Return Policy (see separate for NZ and AU-customers) 

In order to have the right to return the goods:

- The goods must be submitted within our Return Portal and returned within 30 days from the order date. Australian customers link: 

https://www.aimn.com.au/pages/register-return

- The goods need to be unused and undamaged.

- All the tags/labels need to be left on the goods.

- As the last step in the return process, you will receive a return label to your email. You print this out and attach it to the package. You drop off your package at a NZ Post agent. Always save receipt. For Australian customers - go to a Australian post agent. 

- The return shipping will cost you 7 NZD and will be deducted from the amount we refund in the return. For our Australian customers - the return costs is 10 AUD. 

- We will not refund your original shipping cost for a return.

- Within 3 weeks, our return center has handled your package and you will receive an update in the order. We will refund you returned products minus return shipping of 7 NZD/10 AUD which is deducted.

- If these conditions are not fulfilled the goods will be sent back and you will be charged for the shipping and handling.

- A claim is free of charge after agreement with our customer service team